Cancel / Change Order Policy
Last Updated: February 14, 2026
We understand that plans can change after an order is placed. Whether you need to update your shipping details, modify your purchase, or request a cancellation, our goal is to assist whenever possible. This policy explains how order changes and cancellations are handled, what limitations may apply once an order enters processing, and what customers can expect throughout the process.
Because our fulfillment team works quickly to prepare orders for shipment, requests should be submitted as soon as possible after the order is placed.
Order Changes
Requesting an Order Update
If you need to modify your order, please contact our customer support team immediately after completing your purchase. Common changes include updating the shipping address, correcting contact information, changing the size or color of an item, or adjusting the quantity ordered.
Availability of Changes
We make every reasonable effort to accommodate change requests before fulfillment begins. However, because orders move through processing quickly, requested modifications cannot be guaranteed.
Review of Requests
Each request is reviewed individually based on the current fulfillment status of the order. If the requested modification can be completed without interrupting the shipping process, we will update the order and confirm the change.
Cancellation Window
Submitting a Cancellation Request
Orders may be canceled before fulfillment begins. To improve the likelihood that your request can be completed successfully, please contact us as soon as possible after placing your order.
Time Sensitivity
Our standard handling time is one business day, which means many orders begin processing shortly after payment is confirmed. Cancellation requests submitted after processing has started may no longer be possible.
Confirmation of Cancellation
A cancellation request is considered complete only after you receive confirmation from our customer support team. Submitting a request does not automatically cancel your order.
Processed Orders
Orders Already in Fulfillment
Once an order has entered processing, packing, or shipment preparation, our fulfillment team may no longer be able to make modifications or stop the shipment.
Orders That Have Shipped
After an order has been transferred to the shipping carrier, it cannot be canceled. Customers who no longer wish to keep eligible merchandise after delivery may request a return in accordance with our Return & Refund Policy.
Carrier Restrictions
Once a package is in transit, shipping carriers generally control the delivery process. Changes requested after shipment may depend on carrier capabilities and cannot be guaranteed.
Incorrect Shipping Information
Correcting an Address
If you discover that your shipping address contains an error, please notify us immediately. If your order has not yet entered fulfillment, we will make every effort to update the shipping information.
After Shipment
Address corrections requested after shipment may not be possible. Incorrect or incomplete shipping information can result in delivery delays, returned packages, or unsuccessful delivery attempts.
Returned Shipments
If a package is returned because of an incorrect address supplied during checkout, additional shipping charges may be required before the package can be sent again.
Refunds
Approved Cancellations
If an order is successfully canceled before fulfillment begins, any eligible refund will be issued to the original payment method used during checkout.
Refund Processing
Approved refunds are processed within 10 business days. Depending on your payment provider, additional time may be required before the refund appears in your account.
Ineligible Cancellations
If a cancellation request cannot be completed because the order has already entered fulfillment or shipment, a refund may not be available until an eligible return has been completed and approved.
Replacement Orders
Creating a New Order
If requested changes cannot be applied to an existing order, you may be advised to place a new order for the desired products while following the appropriate return process for the original purchase, if eligible.
Availability of Products
Replacement orders are subject to current inventory availability and pricing at the time the new order is placed. We cannot reserve inventory while a cancellation or modification request is being reviewed.
Customer Responsibilities
Review Before Checkout
Customers are responsible for carefully reviewing all order details before completing their purchase. This includes verifying product selections, quantities, sizes, colors, shipping addresses, billing information, and contact details.
Prompt Communication
If changes are needed, customers should contact us immediately after placing an order. Early communication greatly improves the possibility that modifications or cancellations can be completed before processing begins.
Accurate Information
Providing complete and accurate information during checkout helps prevent delays, returned shipments, and additional shipping expenses associated with incorrect order details.
Contact Us
Customer Support
If you need assistance with changing or canceling an order, or if you have questions about this policy, please contact our customer support team as soon as possible.
Email: support@thatawe.com