Cancel or Change Order Policy
Last Updated: August 3, 2026
At Thatawe, we understand that plans can change after an order has been placed. Whether you need to update your shipping information, change an item, or cancel your purchase, we encourage you to contact us as soon as possible. This page explains how order changes and cancellations are handled, what requests can be accommodated, and what happens once an order has entered processing or shipment.
Requesting an Order Change
If you need to modify your order after checkout, please contact our customer support team promptly. Include your order number together with the changes you would like to make. Depending on the status of your order, we may be able to update shipping details, correct customer information, or assist with product changes before fulfillment begins.
While we will make every reasonable effort to accommodate change requests, modifications cannot be guaranteed once processing has started.
Order Cancellation
Cancellation requests are accepted before an order enters processing. If your request is received in time, the order will be cancelled and any authorized payment will be handled according to the original payment method. Once an order has entered fulfillment or has been shipped, cancellation is generally no longer available.
Changes That May Be Accepted
| Request | Availability |
|---|---|
| Correct Shipping Address | Before shipment only |
| Update Contact Information | Before shipment only |
| Change Size or Product | Subject to stock availability and processing status |
| Cancel Order | Before processing begins |
| Modify Quantity | If fulfillment has not started |
When Changes Are No Longer Possible
After an order has entered our fulfillment process, products may already be packed, assigned to a shipping carrier, or prepared for dispatch. At this stage, changes, cancellations, or address updates may no longer be possible. If the shipment has already been dispatched, customers should wait until delivery and then follow our Return & Refund Policy if the purchase is eligible for return.
Shipping Address Accuracy
Customers are responsible for reviewing all shipping details before completing checkout. Providing an incorrect or incomplete address may result in shipping delays, failed delivery attempts, or returned packages. If you discover an error, please notify us immediately so we can attempt to update the information before shipment.
Orders Already in Transit
Once a package has been handed to USPS, UPS, or FedEx, delivery is managed by the carrier. At that point we are generally unable to modify the shipping address or stop delivery. Customers should monitor the tracking information provided and contact the carrier if delivery assistance is required.
Refused or Undeliverable Orders
If a shipment cannot be delivered because the address provided is incomplete, incorrect, or the package is refused upon delivery, it may be returned to our fulfillment facility. Once the returned shipment has been received, we will contact you to discuss available options. If reshipment is requested, additional shipping charges may apply before the order is sent again.
Customer Responsibilities
- Review all order details carefully before completing your purchase.
- Provide an accurate shipping address, email address, and contact information.
- Contact us immediately if you need to request an order change or cancellation.
- Monitor your tracking information once your package has been shipped.
- Follow the return process if your order is no longer eligible for cancellation.
Our Responsibilities
- Review change and cancellation requests as quickly as possible.
- Provide timely updates regarding the status of your request.
- Process approved cancellations before fulfillment whenever possible.
- Assist customers with shipment-related questions and returned packages.
- Provide clear communication throughout the order process.