Return & Refund Policy

Last Updated: August 3, 2026

At Thatawe, we want every customer to shop with confidence. If your purchase does not meet your expectations, our Return & Refund Policy explains the conditions for returning eligible products, requesting a refund, and resolving common order issues. Please review the information below before submitting a return request.

Return Policy

Eligible items may be returned within 30 days of the delivery date. Return requests submitted after the return window has expired may not be accepted unless approved under exceptional circumstances.

Return Information	Details
Return Window	30 Days From Delivery
Restocking Fee	No Fee
Refund Processing	Within 10 Business Days After Approval

Eligible Returns

Items may qualify for a return if they are received in their original condition, have not been used beyond normal inspection, and are returned with original tags, accessories, and packaging whenever applicable. Products should be free from stains, odors, alterations, or other signs of wear that would prevent them from being resold.

Non-Returnable Items

For hygiene, safety, or product integrity reasons, some items cannot be returned once delivered. Products showing excessive wear, intentional damage, missing components, or returns sent without prior authorization may also be refused.

How to Request a Return

To begin a return, please contact our customer support team within the return period and provide your order number together with the reason for your request. If the return is related to a damaged, defective, or incorrect item, including clear photographs will help us review your request more efficiently.

Return Approval & Return Address

Please do not send merchandise back before receiving return authorization from our support team. Once your request has been reviewed and approved, you will receive complete return instructions, including the appropriate return address and any additional shipping guidance required for your package.

Return Shipping

If the return is due to an incorrect item, shipping damage, or a confirmed product defect, we will work with you to provide an appropriate solution. For returns requested because the customer no longer wants the item, selected the wrong size, or ordered by mistake, the customer may be responsible for return shipping costs unless otherwise agreed during the return approval process.

Inspection & Processing

After your returned package is received, our team will inspect the item to verify that it satisfies the return conditions. Once inspection has been completed and the return is approved, refund processing will begin. Most approved refunds are completed within 10 business days, although the exact posting time may vary depending on your financial institution or payment provider.

Refund Policy

Refunds are issued only after an eligible return has been received and successfully inspected, or when our support team determines that a refund is appropriate without requiring the product to be returned. Approved refunds are sent back using the same payment method originally used for the purchase whenever possible.

A full refund may be provided when the returned item fully meets our return requirements or when we confirm that an incorrect, damaged, or defective product was supplied. Partial refunds may apply if returned merchandise is incomplete, shows signs of use beyond normal inspection, or is returned with missing parts or accessories that reduce its value.

Original shipping charges are generally non-refundable after a completed shipment unless the refund results from our error, a confirmed shipping issue, or another situation approved by our customer support team.

Special Situations

Situation	How We Handle It
Wrong Item Received	Contact us as soon as possible with your order number and photos. We will review the issue and arrange an appropriate resolution.
Damaged or Defective Item	Please send clear photographs of the product and packaging. After verification, we will provide a suitable solution, which may include a replacement or refund.
Lost or Missing Package	We will work with the shipping carrier to investigate the shipment and determine the most appropriate resolution.
Wrong Size or Changed Mind	Eligible items may be returned within 30 days if they meet our return conditions. Return shipping costs may apply.
Incorrect Shipping Address	If an incorrect address is provided, please contact us immediately. Once an order has shipped, address changes may no longer be possible.
Order Cancellation	Cancellation requests are accepted only before the order enters processing or shipment. Once shipped, the order must follow the standard return process.
Late Return Request	Requests submitted after the 30-day return period may not qualify unless approved as an exception.
Rejected Returns	Returns that do not satisfy our return requirements or are sent without authorization may be declined and returned to the customer.

Customer Responsibilities

Submit your return request within 30 days of delivery.
Provide accurate order information and the reason for the return.
Package returned items securely to help prevent shipping damage.
Follow the return instructions provided after your request is approved.
Inspect your order promptly after delivery and report any issues without unnecessary delay.