Shipping & Delivery Policy

Last Updated: August 3, 2026

At Thatawe, we understand that reliable shipping is an important part of your shopping experience. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered after a purchase is placed on our website. We believe in providing clear and transparent information so you know exactly what to expect before completing your order. Every shipment is prepared with care, and our customer support team is always available if you need assistance before, during, or after delivery.

General Shipping

We currently ship within the United States only. At this time, we do not offer international shipping. Orders are fulfilled through trusted national carriers that provide dependable delivery service and shipment tracking.

Shipping Destinations

Our shipping service is available for residential and commercial addresses located within the United States. Orders placed using valid U.S. delivery addresses will be processed according to the timelines shown on this page. We are currently unable to deliver to destinations outside the United States.

Shipping Carriers

To provide dependable delivery, we work with well-established shipping partners including USPS, UPS, and FedEx. The carrier assigned to your shipment may vary depending on the destination, package size, and operational requirements. Carrier selection is determined automatically to help provide efficient delivery.

Order Processing

Once your order has been successfully placed, our fulfillment team begins preparing it for shipment. During processing, your order information is verified, products are carefully packed, shipping labels are generated, and your package is prepared for carrier pickup. Orders are processed only after payment has been successfully authorized.

If additional verification is required because of incomplete shipping information or payment authorization issues, processing may be temporarily delayed until the required information is received.

Handling Time

Our standard handling time is 1 business day. This is the amount of time required to prepare your order before it is transferred to the shipping carrier. Most orders begin processing shortly after they are received, allowing us to dispatch packages as quickly as possible.

Transit Time & Estimated Delivery

After leaving our fulfillment facility, packages generally arrive within 2–6 business days. Based on our standard processing schedule, customers can usually expect delivery within approximately 3–7 business days from the date the order is placed. Actual delivery may vary slightly depending on weather conditions, carrier operations, regional demand, or other circumstances beyond our direct control.

Business Days, Weekends & Holidays

Business days refer to Monday through Friday. Since holiday processing continues, our fulfillment team will continue working on orders during holidays whenever operationally possible. Delivery schedules, however, remain subject to the operating schedules of USPS, UPS, and FedEx, and carrier transit times may occasionally vary during peak shipping periods.

Order Cut-Off Time

Orders submitted before 5:00 PM (EST), Monday through Friday, are processed within our standard handling time of one business day. Orders received after the daily cut-off time, on weekends, or outside normal processing hours will begin processing on the next available business day.

Tracking Your Order

Once your order has been packed and handed over to the shipping carrier, a shipping confirmation email containing your tracking information will be sent to the email address provided during checkout. Tracking allows you to monitor your shipment as it moves through the carrier's network until it reaches your delivery address.

Please allow a short period for the carrier to activate tracking information after your package has been scanned. It is normal for tracking updates to take up to 24–48 hours before appearing online. If your tracking has not updated after this period, we recommend waiting a little longer before contacting our support team, as occasional carrier scanning delays may occur.

Lost Packages

If you believe your shipment has been lost while in transit, please contact our customer support team as soon as possible. We will review your order details, communicate with the shipping carrier, and begin an investigation to determine the package status. During this process, we may request additional information to help verify the shipment.

If the carrier confirms that the package has been lost and cannot be recovered, we will work with you to provide an appropriate resolution, which may include sending a replacement when available or issuing a refund in accordance with our return and refund procedures.

Damaged Packages

If your package arrives damaged, please notify us within 48 hours of delivery. To help us evaluate the issue quickly, include clear photographs of the damaged packaging, the shipping label, and the affected product. These images help our team review the shipment and communicate with the carrier if necessary.

After reviewing the information provided, we will determine the most appropriate solution, which may include a replacement product, replacement parts when applicable, or another suitable resolution depending on the circumstances.

Missing Packages

If your tracking information indicates that the package has been delivered but you cannot locate it, we recommend checking around your property, with household members, neighbors, apartment offices, reception desks, or other secure delivery locations. Carriers occasionally leave packages in safe places to protect them from weather or theft.

If the package still cannot be located, please contact the shipping carrier for additional delivery details and then reach out to our support team. We will gladly assist in reviewing the shipment and coordinating with the carrier whenever possible.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout. If you notice an error after placing your order, please contact us immediately. We will make every reasonable effort to update the shipping address before the order enters the shipping process.

Once an order has been shipped, address changes are generally no longer possible. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping charges may apply for returned shipments that require a second delivery attempt.

Failed Delivery Attempts

Shipping carriers may make one or more delivery attempts depending on their own procedures. If delivery cannot be completed because no secure location is available or the address cannot be accessed, the carrier may hold the package for pickup or return it to our fulfillment facility.

If a returned shipment is received by us, we will contact you using the email address associated with your order to discuss available reshipping options. Any applicable shipping charges for resending the package will be communicated before a replacement shipment is dispatched.