Frequently Asked Questions (FAQs)
Last Updated: August 3, 2026
Welcome to the Thatawe Frequently Asked Questions page. We've gathered answers to the questions our customers ask most often to help make your shopping experience as smooth and enjoyable as possible. If you can't find the information you're looking for here, our customer support team is always happy to assist you.
Ordering
How do I place an order?
Simply browse our collections, choose your preferred item, select the appropriate options such as size or color when available, add the product to your cart, and proceed to our secure checkout.
Can I change my order after placing it?
Yes. Please contact us as soon as possible. If your order has not yet entered processing, we will do our best to accommodate your requested changes.
Can I cancel my order?
Orders may be cancelled before they enter processing. Once fulfillment has started or the order has shipped, cancellation is generally no longer available.
Payment
Which payment methods do you accept?
We currently accept American Express (Amex), Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, Visa, Elo, JCB, and UnionPay.
When is my payment charged?
Your payment is authorized when your order is placed. Orders are processed only after successful payment authorization.
Is checkout secure?
Yes. We use trusted payment providers and secure technologies to help protect your payment information throughout the checkout process.
Shipping
Where do you ship?
At this time, we ship to addresses within the United States only.
How much does shipping cost?
We charge a flat shipping rate of $6.99 for every order.
How long does delivery take?
Orders are processed within 1 business day. Standard transit time is 2–6 business days, resulting in an estimated delivery time of approximately 3–7 business days.
Which carriers do you use?
Orders are shipped using trusted carriers including USPS, UPS, and FedEx.
Will I receive tracking information?
Yes. A tracking number is sent by email after your order has been shipped.
Returns & Refunds
What is your return period?
Eligible items may be returned within 30 days from the date of delivery.
Do you charge a restocking fee?
No. We do not charge a restocking fee for approved returns.
How long do refunds take?
Approved refunds are processed within 10 business days after the returned item has been inspected and approved.
What if I receive a damaged or incorrect item?
Please contact us promptly with your order number and clear photos of the item. We will investigate the issue and provide an appropriate solution.
General Questions
Can I update my shipping address?
Yes, if your order has not yet been shipped. Please contact us immediately if an address correction is needed.
What should I do if my package is delayed?
Please review your tracking information first. If you need additional assistance, contact our support team and we will help investigate the shipment.
How can I contact customer support?
You can contact us by email during our regular support hours. Including your order number helps us provide faster assistance.