Privacy Policy

Last Updated: August 3, 2026

At Thatawe, protecting your privacy is an important part of providing a safe and trustworthy shopping experience. This Privacy Policy explains what information we collect, how it is used, how it is protected, and the choices available to you when visiting our website or placing an order. We are committed to handling customer information responsibly and using it only to support our business operations and improve your shopping experience.

Information We Collect

When you browse our website or place an order, we may collect information necessary to provide our services. This may include your name, billing address, shipping address, email address, telephone number, payment details processed through secure payment providers, order history, and any information you voluntarily provide when contacting our customer support team.

We may also automatically collect certain technical information such as your device type, browser, operating system, IP address, pages visited, referring website, and general website activity. This information helps us improve website performance and better understand how customers use our store.

How We Use Your Information

The information we collect is used to process and fulfill orders, communicate with customers, verify transactions, provide customer support, arrange shipping, improve our website, prevent fraudulent activity, and enhance the overall shopping experience. We may also use your contact information to send important order updates, shipping notifications, and responses to customer inquiries.

If you choose to subscribe to promotional communications, your email address may also be used to send newsletters, product updates, or special offers. You may unsubscribe from marketing emails at any time using the unsubscribe option included in those communications.

Payment Information

Payment security is an important part of our checkout process. Payment transactions are handled through trusted payment service providers that use secure technologies to process your purchase. We do not store complete payment card information on our website.

Order & Customer Support

When you contact our customer support team, we may retain your communication history, order information, and related correspondence so we can respond accurately, provide follow-up assistance, and improve future customer service. This information is used only for legitimate customer support purposes.

Cookies & Similar Technologies

Our website uses cookies and similar technologies to remember preferences, improve website functionality, maintain shopping cart information, analyze visitor activity, and enhance website performance. Cookies help create a smoother browsing experience by remembering certain settings during future visits.

Most web browsers allow you to manage or disable cookies through browser settings. Please note that disabling certain cookies may affect the functionality of some features on our website.

Information Sharing

We do not sell customer personal information. Information may be shared only when necessary to complete services requested by the customer, including payment processing, shipping, order fulfillment, fraud prevention, website hosting, analytics, and customer support. These service providers receive only the information necessary to perform their respective services.

Information Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect customer information from unauthorized access, misuse, alteration, or disclosure. While no online system can guarantee absolute security, we continually work to maintain appropriate security measures for our website and business operations.

Your Choices

You may contact us if you would like to update your account information, correct inaccurate details, unsubscribe from promotional emails, or request assistance regarding information associated with your orders. We will make reasonable efforts to respond to your request in a timely manner.

Data Retention

We retain customer information only for as long as it is reasonably necessary to fulfill orders, provide customer support, maintain transaction records, improve our services, and resolve inquiries related to previous purchases. When information is no longer required for these purposes, we take reasonable steps to securely remove or anonymize it where appropriate.

Third-Party Services

Our website may work with trusted third-party providers that support essential business functions such as payment processing, website hosting, analytics, email communication, and shipping services. These providers receive only the information required to perform their services on our behalf and are expected to handle customer information responsibly.

Our website may also contain links to third-party websites for your convenience. Once you leave our website, the privacy practices of those websites are governed by their own policies. We encourage you to review their privacy information before providing personal details.

Children's Privacy

Our website is intended for general audiences and is not designed to knowingly collect personal information from young children. If we become aware that information has been submitted unintentionally by a child, we will take appropriate steps to remove that information from our records as soon as reasonably possible.